Service Manager Position in Pryor, OK

• Pay: $59,000 - $69,000 annually (Based on Experience)
• Schedule: 1st Shift, Monday - Friday, 6:00 AM - 2:30 PM (with occasional Saturdays)
• Job Type: Temp-To-Hire
• Job ID: 119228

About the Role:

We’re seeking a skilled Service Manager to lead our service department and drive exceptional service delivery. In this role, you will manage day-to-day operations, engage directly with customers, and work collaboratively with other departments to enhance service efficiency. If you have strong leadership abilities, a solid technical background in manufacturing, and a passion for customer satisfaction, this is a fantastic opportunity for you. Occasional travel (5-10%) may be required.

Key Responsibilities:

• Lead the Service Team: Establish high standards and guide the team to deliver exceptional service.
• Customer Relations: Communicate with clients to address and fulfill their service needs effectively.
• Service Coordination: Schedule and manage service calls, ensuring efficient use of time and resources.
• Team Development: Monitor team performance, provide feedback, and recognize achievements to drive success.
• Quality Assurance: Maintain high standards in service documentation and overall quality.
• Cross-Department Collaboration: Partner with other teams to improve customer satisfaction and streamline service processes.
• Inventory Oversight: Manage service parts and tool inventory to ensure readiness.
• Stay Current: Keep up with industry trends and innovations to enhance service capabilities.
• Training Programs: Provide ongoing training for the service team on equipment, safety, and customer service.
• Additional Duties: Take on other responsibilities as needed.

What We’re Looking For:

• Experience: 5+ years in a service management role within the manufacturing industry.
• Technical Expertise: In-depth knowledge of manufacturing equipment and processes.
• Leadership Skills: Strong interpersonal and team management abilities.
• Tech Savvy: Proficiency with service management software and Microsoft Office.
• Analytical Thinker: Capable of analyzing data and creating reports to support decision-making.

Why You’ll Love Working Here:

• Competitive salary with room for growth.
• Full benefits package.
• Supportive, collaborative workplace focused on your professional development.

Ready to take the lead and make an impact? Apply today and become part of our dedicated team!