Job Description

As a 'Customer Service/Customer Support' intern, you will have the opportunity to work in a dynamic and fast-paced environment where you can develop your skills and grow professionally. We are looking for someone who is proficient in MS Excel and has excellent English-spoken skills to join our team.

Job Brief:

Selected intern's day-to-day responsibilities include:

1. Handle customer technical queries related to applications/product support over mail/call for international processes for both international and domestic customers
2. Diagnose and troubleshoot technical issues, including account setup and network issues
3. Understand the issue and ask customers targeted questions to quickly understand the root of the problem
4. Work as the first point of support for clients' issues/requests/queries reported
5. Engage clients through a series of actions, either via phone, email, or chat, until their issue is resolved
6. Escalate unresolved issues to appropriate internal teams
7. Provide prompt and accurate feedback to customers
8. Refer to the knowledge database and documents to provide accurate technical solutions
9. Ensure all issues are properly logged for accountability
10. Prioritize the tasks and manage several open issues at one time
11. Follow up with clients to ensure their queries are resolved
12. Prepare accurate and timely reports

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. are available for duration of 6 months

3. have relevant skills and interests

4. Looking to continue for a longer term and get hired after the internship

Skills Required:

1. Effective Communication

2. MS-Excel

3. English Proficiency (Spoken) English Proficiency (Written)



1. Internship completion certificate

2. Flexible working hours.

3. 5 days working


Interested candidates kindly submit your resume at [email protected]

More Details
Employment Type: Internship
Location: Mumbai , Maharashtra , India
Experience Required: Internship
Date Published: 12 Jun 2024
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