Designation: Quality Analyst

Language : Marathi /Hindi

Location : Koperkhairane , Navi Mumbai

Salary-upto 28,000

Role and Key Responsibilities:
* Conduct Quality audits on Calls and share feedback with agents.
* Conduct compliance and Quality checks and ensure timely reporting.
* Drive continuous improvement - make recommendations and drive improvement.
* Strengthen Quality management processes/ framework to improve quality delivery.
* Ensure data management for all deliverables and be accessible without any delay.
* Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.

Key skills & knowledge:
* Minimum 6 months experience into BPO/call centre as Quality Auditor
Understanding of the Audit & Coaching process.
* Good verbal and written communication skills.
* Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.