Location: Hybrid (2 days onsite at Jun Cyber HQ (St. Petersburg, FL or client locations, 3 days remote)

Jun Cyber is seeking a proactive and enthusiastic Helpdesk Support Specialist to join our growing team. In this hybrid role, you will provide exceptional IT support to our clients, ensuring their technical needs are met with efficiency and professionalism. We are looking for someone with a strong initiative, a willingness to learn, and the versatility to tackle diverse challenges in a fast-paced environment.

Key Responsibilities:

• Serve as the first point of contact for clients seeking IT support through email, phone, or chat.
• Troubleshoot and resolve hardware, software, and network issues for clients efficiently.
• Document client interactions, technical issues, and solutions in the ticketing system.
• Escalate unresolved issues to higher-tier support when necessary, ensuring timely follow-up.
• Provide guidance and recommendations to clients on IT best practices.
• Support clients in the use of Microsoft 365 and other software tools.
• Assist with the deployment and maintenance of endpoint security measures.
• Travel onsite to client locations to provide direct support when required.
• Maintain a high level of customer service and ensure client satisfaction.
• Stay updated on the latest IT and cybersecurity trends and technologies.
• Contribute to process improvement and knowledge sharing within the team.

Qualifications:

• Education & Certifications:
• A+ Certification (required).
• Associate degree in IT, cybersecurity, or a related field (preferred) OR equivalent relevant experience.

Experience:

• Proven experience in a helpdesk or technical support role.
• Familiarity with IT support tools and platforms, including ticketing systems and remote access tools.

Skills:

• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication skills.
• Ability to learn quickly and adapt to changing technologies.
• Customer-focused mindset with a passion for delivering outstanding service.
• Versatility in troubleshooting a variety of IT issues, including hardware, software, and networks.
• Ability to work independently and in a team environment, with the flexibility to travel onsite as required.

Why Join Jun Cyber?

At Jun Cyber, we believe in fostering growth and innovation. As part of our team, you’ll have the opportunity to:

Work in a dynamic and supportive environment.

Develop your skills through continuous learning opportunities.

Make a meaningful impact by ensuring the success of our clients’ IT and cybersecurity needs.