Job Description

Service BDC Representative

Reporting Structure: Service Manager

Job Summary:

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Ingram Interactive is seeking a Service BDC Representative to join our team in the automotive industry. As a Service BDC Representative, you will manage customer inquiries, schedule service appointments, and ensure customer satisfaction.

Major Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Schedule service appointments and follow up with customers
  • Provide exceptional customer service to ensure customer satisfaction
  • Coordinate with service technicians to ensure timely completion of repairs
  • Maintain accurate records of customer interactions


  • High school diploma or equivalent
  • Prior customer service experience preferred
  • Excellent communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in computer systems and software
  • Pass pre-employment drug and background tests

If you are a team player passionate about customer service, we want to hear from you! Apply now to join the Ingram Interactive team as a Service BDC Representative.

More Details
Employment Type: Full Time
Location: Irvine , CA , United States
Experience Required: Entry Level
Date Published: 17 May 2024
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