GRAPEVINE MEDIA
Job Specification
Campaign Manager
Paired with an Account Manager, in a two-person sales pod.
Location: Johannesburg
Position: Permanent
Reports to: Samantha Miller, Sales Manager and General Manager
Works alongside: Account Manager(s), as a two-person sales pod
About the Role
Grapevine Media is hiring a Campaign Manager to pair with an Account Manager in a two-person sales pod. The Account Manager owns the relationship and brings in the business. The Campaign Manager owns everything that happens once a deal is agreed: paperwork, campaign setup, supplier and installation coordination, scheduling, reporting, and follow-through.
This role exists so our best relationship-builders can spend all their time selling, while nothing gets dropped on the backend. It is not a PA or admin-support role. The Campaign Manager sits on equal footing with the Account Manager, attends every client meeting, takes the minutes, owns the action items, and holds the pod accountable to what was actually promised. They are the check on the sale: detail-oriented, process-driven, and confident enough to challenge a compelling salesperson when a timeline or scope doesn't add up.
The pod wins or loses as a unit. The Account Manager's job is to sell. The Campaign Manager's job is to make sure what was sold actually happens, on time and correctly.
Success in this role looks like the Account Manager staying focused on selling because the Campaign Manager has confidence, control and visibility over every live campaign in the pod.
Core Accountabilities
• Attend every client meeting alongside the Account Manager; take minutes and own the action item list
• Convert verbal promises made in meetings into written scope, timelines, and confirmed deliverables before work begins
• Own all campaign administration: contracts, briefs, artwork approvals, bookings, invoicing coordination, and supplier/installation scheduling
• Track every live campaign from booking through to sign-off, maintaining a clear plan with key milestones, dependencies, responsible owners and deadlines visible to everyone involved; flag risk before it becomes a client problem
• Maintain accurate CRM records, pipeline data, and campaign trackers for the pod
• Coordinate with Operations, Warehouse, Suppliers, and Installation teams to keep campaigns on schedule
• Chase internal and external stakeholders proactively, without being asked
• Reconcile what was sold against what was delivered, and flag any gap immediately
• Handle client-facing admin communication (confirmations, timelines, status updates) so the Account Manager doesn't have to
• Push back, professionally and firmly, on commitments made in the room that operations cannot actually support
• Take formal ownership of the campaign immediately following the sales handover, and remain accountable for delivery through to final client sign-off
• Conduct a structured handover with the Account Manager to confirm agreed scope, quotation, client expectations, campaign dates, deliverables, budget and any special commitments made during the sale
• Ensure all client approvals, artwork, specifications, site information and other required inputs are received before production or installation deadlines are committed
• Manage changes to scope, timing or deliverables, and ensure any commercial or operational impact is documented and agreed before proceeding
Scorecard / Key Outcomes
1. Campaign Delivery Accuracy — percentage of campaigns delivered exactly as sold, on time, with no rework
2. Follow-Through Rate — meeting action items closed by their deadline
3. Admin Turnaround — time from verbal agreement to signed scope/booking confirmation
4. Client Retention (Pod) — retention and repeat business across the accounts this pod manages
5. Escalation Quality — risks flagged early enough to fix before they reach the client
Required Skills & Experience
• 2–4 years in campaign coordination, account coordination, traffic management, sales administration, or operations coordination — ideally in media, advertising, or retail
• Strong written communication: minutes, briefs, and client-facing confirmations that leave no room for misinterpretation
• Advanced Excel/spreadsheet and CRM discipline
• Comfortable in a room with a strong personality, and able to hold a position under social pressure
• High attention to detail and low tolerance for loose ends
• Able to manage multiple live campaigns and stakeholders at once without dropping anything
• Confident saying no, or “not yet,” to clients and colleagues when something isn't ready
• Experience preparing or managing quotations, purchase orders, budgets, cost tracking and invoicing documentation
• Experience coordinating suppliers, production partners, contractors or installation teams, including obtaining information, quotations and delivery commitments
• Experience managing projects from brief through production and final delivery, with a strong understanding of timelines, dependencies and approvals
Personality Fit
This role suits somebody who:
• Is assertive and not easily charmed or talked around
• Enjoys process, checklists, and closing loops more than relationship-building
• Is comfortable being the detail person in a room full of big personalities
• Stays calm under pressure and direct in style; takes ownership rather than waiting for instruction
• Sees the Account Manager as a teammate to win with, not a boss to please
• Is comfortable being the day-to-day delivery contact for the client, while keeping the Account Manager informed of material issues
• Has the confidence to hold both internal teams and external suppliers accountable for agreed deadlines and deliverables
Interview & Assessment Process
• Role-play exercise: a client meeting where the “Account Manager” over-promises on scope or timeline. Assess whether the candidate catches it, raises it in the room, and manages it afterward.
• Written exercise: turn a messy verbal brief into a clean scope document with dates and named owners.
• Campaign Handover Exercise — provide a sold campaign brief with missing information, competing deadlines and supplier dependencies. Assess whether the candidate identifies the gaps, creates a workable action plan and takes ownership of the next steps.
• Commercial Control Exercise — ask the candidate to review a quotation/budget against a campaign scope and identify missing costs, inconsistencies or potential overruns.
• Reference checks should specifically probe follow-through, and whether the candidate has previously worked alongside a strong, dominant sales personality.
Working Hours
Standard office hours, with availability around campaign go-live dates.
Reporting Structure
Reports to the General Manager. Works in a paired pod with the Account Manager but does not report to them. This is deliberate: the Campaign Manager needs the standing to push back on the Account Manager when required, not the incentive to simply agree with them.
Compensation Structure
Base salary, commission earnings included.
Growth Opportunity
Proven Campaign Managers can move into senior campaign management, multi-pod oversight, or an Operations Manager path as the pod model rolls out across the sales team.
Start Date
Immediate availability preferred.
