Block Dojo | Remote | $35–$40/hr | Full-Time or Part-Time

About Us
Block Dojo is the UK’s leading blockchain incubator, transforming innovative ideas into successful, revenue-generating companies. We're passionate about creating a vibrant and collaborative work environment where creativity thrives and people love what they do.

Job Summary
We’re looking for a dedicated Customer Service Representative to support the early-stage startups participating in our 12-week incubation program. You’ll serve as a key point of contact for our cohort companies, providing top-tier customer support and helping them navigate their journey from concept to company.

Key Responsibilities

• Provide consistent, high-quality support to startup companies (minimum of 12 hours per cohort per company)

• Respond to inquiries via phone, email, and other channels in a timely and professional manner

• Resolve client issues effectively, ensuring a positive experience

• Educate and guide clients to prevent future problems

• Maintain accurate client records and documentation

• Collaborate closely with internal teams (e.g., Executive Chairman, Head of Design) to deliver outstanding service

• Assist with general administrative and support tasks as needed

Qualifications

• 1–2 years of experience in a customer service or client-facing role

• Outstanding verbal and written communication skills

• Strong problem-solving abilities and a keen eye for detail

• Comfortable working in a fast-paced, ever-evolving environment

• A creative, strategic thinker with a positive attitude

Benefits

• 401(k) plan

• Health, dental, and vision insurance

• Paid time off

• Flexible work schedule

• Remote work opportunity

• On-the-job training

• Tuition assistance

• Bonus and incentive programs

Schedule

• Monday to Friday

• Full-time and part-time positions available

• Expected hours: minimum 40 hours/week (for full-time)

Pay

• $35.00 – $40.00 per hour

• Remote position