SUMMARY

We're seeking an experienced Account Manager to join our team. This position offers flexible work arrangements (remote, in-office, or hybrid). The ideal candidate will serve as the primary point of contact between Atilus and our valued clients, ensuring their digital marketing needs are met effectively.

Responsibilities

• Manage client accounts and serve as their dedicated advocate and strategic advisor
• Onboard new clients, including conducting kickoff meetings and organizing client materials
• Build and maintain strong client relationships through timely communication
• Address client inquiries and requests
• Manage accounts to ensure services stay within budget while meeting client needs
• Drive client satisfaction and retention through exceptional service
• Meet regularly with team members to discuss progress
• Hold monthly and quarterly performance review meetings with clients
• Identify upsell and renewal opportunities and communicate with the sales team
• Anticipate client needs and proactively propose solutions

Qualifications & Skills

• Strong communication and interpersonal skills
• Excellent note-taking abilities and organizational skills
• Ability to explain complex technical concepts in client-friendly language
• Excellent multitasking and deadline management abilities
• Comfortable with phone calls and virtual meetings (Microsoft Teams, etc.)
• Proficient with Microsoft Office products (Outlook, Word, Excel, etc.)
• Understanding of web design and digital marketing concepts (a plus, but not required)
• Proficiency with CRM software
• Quick learner who can adapt to a fast-paced environment
• Ability to respond to feedback and criticism positively
• Must be a team player who collaborates effectively while also being capable of working independently
• Experience in Digital Marketing is not necessary but a plus.

Education & Experience

• Associates degree or above preferred, but not required.
• 2+ years of customer service or account management experience

Benefits

• Unlimited PTO
• Flexible work arrangements (remote, in-office, or hybrid)
• Competitive salary
• Collaborative team culture
• Ongoing training and growth opportunities
• Work on exciting projects across multiple industries
• Laid-back work environment and positive company culture