Position: IT Infrastructure Specialist

Job Purpose:

The IT Infrastructure Specialist plays a pivotal role in architecting, deploying, and maintaining a robust IT environment. With proficiency in VMware, Microsoft technologies, Networks, Disaster Recovery planning, and various IT standards, this specialist ensures a resilient, secure, and efficient IT infrastructure while managing projects effectively.

Key Responsibilities:

1. Design, Implementation & Infrastructure Management :

• Install, manage, and maintain all system hardware and software: VMware environments, and Microsoft platforms (Windows server, Active Directory. MS Exchange Server, Microsoft Azure 365 Cloud – File Servers, Windows clustering, MS -SQL Clustering, Microsoft Intune, Microsoft Azure DevOps)
• Install, manage, and maintain VDI Solutions (Citrix /VMware Horizon), WordPress, Linux server
• Install, manage, and maintain Storage, Database, and Backup system
• Knowledge of enterprise service bus (ESB) infrastructure administration and API management
• DevOps Infrastructure - building and setting up new development tools and infrastructure
• Maintain subject matter expertise in all applications for systems and maintain knowledge of all new and upcoming technologies
• Work closely with vendors and internal teams to deliver integrated IT solutions
• Ensure alignment with ITIL best practices in service management
• Monitor and manage the health, performance, and capacity of IT systems
• Perform regular maintenance, including updates, patches, and software upgrades
• Web Serves, DNS server, DHCP, Load balancer (NetScaler ) Management
• Engage and collaborate with end-users to understand and gather requirements for desired

o   ad hoc IT solutions, and design and implement the solution.

• Evaluate and recommend improvements, modifications, or changes to an organization’s IT systems to reduce costs and upgrade the systems
• Provide regular status reports to management

2.  Project Management:

·         Lead and participate in infrastructure-related projects, ensuring they are completed on time, within scope, and budget.

·         Use project management best practices to coordinate cross-functional teams and stakeholders.

3.  Standards & Compliance:

·         Ensure IT processes and controls comply with ISO27001 (Information Security Management), ISO20000 (IT Service Management), and ISO22301 (Business Continuity Management)

·         Regularly review and update processes to align with these standards

4.  Disaster Recovery (DR) & Business Continuity:

·         Develop, implement, and test DR and business continuity plans in line with ISO22301

·         Collaborate with stakeholders to ensure continuity of critical operations

·         Configure and manage DR automation software

5.  Security:

·         Uphold and maintain security standards, particularly as outlined in ISO27001.

·         Monitor and respond to potential security incidents swiftly

·         Implement Security Baseline and apply all security measures

·         Good knowledge of Security Operations Center (SOC) tools and technologies

6.  Documentation & Reporting:

·         Maintain up-to-date documentation of IT processes, configurations, system architecture diagrams, and standards.

·         Produce regular reports on infrastructure health, security, and compliance status.

7.  Continuous Learning & Training:

·         Stay updated with advancements in IT standards, VMware, Microsoft, DevOps, and ITIL.

·         Attend training, workshops, and certification courses as necessary

8. Qualifications:

·         Bachelor's degree in computer engineering or equivalent, and a related field.

·         Certifications: VMware Certified Professional, Microsoft Certifications (new ) / Network Certifications, ITIL, Implementer for ISO27001, ISO20000, ISO22301

·         Minimum of 5-7 years in IT infrastructure roles with project management experience

9. Skills & Competencies:

·         Proficiency in VMware, Cloud infrastructure, DevOps Tools, and Microsoft technologies.

·         In-depth knowledge of ITIL, ISO27001, ISO20000, and ISO22301 standards.

·         Excellent communication and interpersonal skills

·         Analytical mindset with a keen eye for data

·         Work Under pressure, Teamwork, Problem Solving, application Logs analysis skills

10. General Information:

·         Working Full-time 

·         The candidate must be a resident of the UAE